Senior Guest Experience Coordinator
About Us
We craft extraordinary golf travel experiences for the world's most discerning golfers - from elite private clubs and high-net-worth individuals to luxury travel advisors and corporate partners. With offices in London, St Andrews, Ireland, the USA and Singapore, we're redefining what luxury golf travel means.
Our values aren't just words on a wall - they're the foundation of how we work:
Excellence | Passion | Integrity | Ambition | Innovation | Authenticity
We're in our "building year" - investing in the people, systems, and culture that will make us the best company to work for in specialist luxury travel. This is where you come in.
About the opportunity
As Senior Guest Experience Coordinator, you assume responsibility for all communications from point of sale, guiding our travellers through to their date of travel and improving their journey at each moment along the way. You will ensure a seamless, personalised, and unforgettable experience for all guests.
This role is intentionally positioned as a development pathway within Golf Traveller, offering future progression into Guest Experience Management. You will bridge detailed coordination with visible involvement in the on-the-ground execution of our luxury experiences.
Guest Journey Management: Be the primary point of contact for guests, ensuring their needs are met from booking to post-trip follow-up.
Itinerary Enhancement: Collaborate with the Product and Sales teams to enhance travel experiences tailored to guest preferences, with a focus on luxury and attention to detail.
Quality Assurance: Monitor and maintain high service standards, promptly addressing any challenges that arise during the guest experience.
Supplier Engagement: Work closely with suppliers to ensure all itinerary elements meet our quality and exclusivity standards.
Feedback Analysis: Collect and analyse guest feedback to drive continuous improvement and innovation in our offerings.
Crisis Management: Handle any unexpected changes or emergencies with a calm and proactive approach, ensuring minimal disruption to the guest experience.
Location: St Andrews, Scotland - plus travel for in person hosting services
Hours of work: 40 hours per week (9 a.m. - 6 p.m. as core hours but with flexible hours subject to business demands)
What you can expect
A base salary of £32,000 – £38,000, dependent on experience
Workplace pension scheme
25 days paid holiday per annum plus 8 public holidays
Eligibility for company-wide bonus and incentive schemes
Destination training with industry experts
A brand-new laptop
Quarterly team outings
Premium staff uniform (Peter Millar)
Career development planning
Exposure to international business in a fast-growing company
If you have the following attributes, we want to hear from you
We are looking for an enthusiastic and detail-oriented individual who excels in delivering exceptional guest experiences.
A passion for luxury travel is essential
A comprehensive understanding of the golf industry and its language
Experience in the hospitality, travel and tourism sector alongside customer experience management - minimum 2 years
Takes responsibility to enhance service excellence
Exceptional time management skills
Strong organizational and problem-solving skills, with a keen eye for detail
Excellent written and verbal communication skills
Proficient in digital tools and CRM systems
A professional and engaging telephone manner
Willingness to travel when required
Self-motivated and ambitious, with a team-oriented approach
Flexibility for weekend and out of core hours work
*Please note we do not provide sponsorships to those who require it and will only accept applications from those who have full rights to work in the UK and IDLR status.